Privacy Policy

ISKCON Gifts is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your Personal Information through our website, www.iskcongifts.com. It applies to all individuals who access, browse, or provide information via the Platform or whose data we collect in connection with our products ("Products").

By using our Platform and providing information, you consent to this Privacy Policy. If you disagree with any part of this Policy, please discontinue the use of our Platform. By sharing your mobile number, you agree to receive service-related communications from us.

Personal Information refers to any information that directly or indirectly identifies an individual, excluding publicly available information and disclosures made under the Right to Information Act, 2005.

1. How We Collect Personal Information

We collect information through the following methods:

a) Direct Submission

• When you register, place orders, subscribe to newsletters, or contact customer support.
• Name, email address, phone number, shipping/billing address, payment details, and order history.

b) Automatic Collection

• Device information including browser type, operating system, and IP address.
• Website usage data collected through cookies and tracking technologies.
• Geolocation information (where permitted through your device settings).

c) Third-Party Sources

• Delivery partners (such as updated shipping information).
• Social media platforms if you interact with our official pages.

2. Personal Information We Collect

• Name, contact information, and address.
• Date of birth, preferred language, and location.
• Transaction and payment details.
• Customer support communications.
• Technical, browsing, and device information.

3. How We Use Personal Information

• Verify your identity and process orders.
• Manage customer accounts and support requests.
• Provide order updates and promotional communications.
• Conduct research to improve our products and services.
• Maintain security, prevent fraud, and comply with legal obligations.

4. Legal Basis for Processing

• Contractual Obligation: To fulfil your purchases.
• Legitimate Interest: Customer support, website improvement, and marketing.
• Legal Compliance: Maintaining records as required by applicable laws.

5. User Rights & Control

You have the right to access, update, correct, or request deletion of your personal information. You may also object to certain processing activities or request data portability where applicable.

To exercise these rights, please contact us at salesiskcongifts@iskconpune.in.

6. Data Sharing

We may share your personal information with trusted third-party partners, including payment processors, shipping providers, analytics services (such as Google Analytics), and customer support platforms, solely for providing and improving our services.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, provide customer support, manage transactions, or comply with applicable legal requirements.

8. Opt-Out & Consent Withdrawal

You may opt out of marketing communications by:

• Clicking the "Unsubscribe" link in our emails.
• Updating your communication preferences in your account.
• Contacting us at salesiskcongifts@iskconpune.in.

Please note that withdrawing consent may affect the availability of certain services.

9. Security Measures

We implement appropriate technical and organizational security measures, including data encryption, secure server infrastructure, restricted access to authorized personnel, and periodic security reviews to safeguard your information.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, understand website usage, analyze traffic, and deliver personalized content. You can manage or disable cookies through your browser settings.

11. Third-Party Links & Analytics

Our Platform may contain links to third-party websites, each with its own privacy policy. We also use tools such as Google Analytics to understand user behaviour and improve our services.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If such information is identified, we will promptly delete it.

13. Employment Applications

Information submitted through employment applications is used solely for recruitment and hiring purposes.

14. Policy Updates

We may update this Privacy Policy periodically. Any changes will be published on this page with the latest revision date. Significant updates may also be communicated through email or other appropriate channels. Continued use of the Platform after such updates constitutes your acceptance of the revised Policy.

Contact Us

For any privacy-related questions, requests, or grievances, please contact us at salesiskcongifts@iskconpune.in.