SIMHASAN WOODEN C1

1. Order Processing

• Every product undergoes thorough quality checks before dispatch to ensure it reaches you in excellent condition.
• Orders are securely packed and shipped through trusted courier partners across India.
• Orders are processed and dispatched as early as possible.

2. Delivery Timeline

Once your order has been shipped, the estimated delivery time is:

• Metro Cities: Approximately 4–8 working days.
• Other Cities & Towns: Approximately 5–10 working days.
• Remote or Hard-to-Reach Locations: Approximately up to 15 working days. For locations not serviced by our standard courier partners, we ship via India Post, which may require additional delivery time.

3. Shipping Charges

• Any applicable shipping charges will be displayed during the checkout process before payment.

4. Delivery Delays

Delivery timelines may vary under certain circumstances, including:

• Orders containing multiple items may be shipped separately based on stock availability or warehouse location.
• Natural disasters, festivals, adverse weather conditions, transit delays, remote location deliveries, unforeseen logistics issues, address verification requirements, technical issues, or other unexpected operational challenges.

5. Customer Support

If you have any questions regarding your order or shipment, feel free to reach out to our support team.

• Email: salesiskcongifts@iskconpune.in
• WhatsApp / Mobile: +91 75073 37782
• Support Hours: 10:00 AM – 9:00 PM (IST)
  
  

Important Note: Product images are based on photographs of the actual product and may be AI-enhanced for presentation purposes. Product descriptions may also be AI-assisted. The actual product may vary slightly in appearance, colour, or packaging while remaining the same item as ordered.

Returns

We currently do not accept returns on any products.

Exchanges

A complete parcel opening video is mandatory for every exchange request. The video must clearly show the unopened package, the complete unboxing process, and the product received.

Exchanges are applicable only for products damaged during shipping. To request an exchange, please email us at id and password salesiskcongifts@iskconpune.in within 24 hours of the delivery date.

Exchanges will be accepted if:

1. The item is damaged, leaking, tampered with, or has a broken seal.
2. The item received is incorrect or different from what was ordered.
3. The product is expired or past its use-by date.
4. Once your exchange request is received, it will be reviewed as early as possible.

Exchanges will not be accepted if:

1. The product has been used, altered, or is missing its original contents.
2. The original packaging (box, carton, labels, etc.) is missing.
3. The exchange request is made more than 24 hours after the date of delivery.